Telecaller

Job Description

Company Profile:

A leading and well-established fashion and clothing brand, recognized for its wide collection of premium and branded apparel. The organization is committed to delivering an exceptional customer experience and maintaining strong, ongoing engagement with its customer base across all communication channels.

Position Overview:

The Telecaller will play a key role in driving customer engagement and supporting business growth through proactive outbound and inbound calling. This position requires a candidate who can effectively communicate product and service information, generate leads, and maintain strong customer relationships through consistent follow-ups. The role directly contributes to the organization’s sales pipeline and customer retention efforts.

Qualifications:

• Any graduate or undergraduate candidate may apply
• No prior experience required; freshers are encouraged to apply
• Basic familiarity with computers and call handling tools

Key Responsibilities:

• Make outbound calls to prospective and existing customers to share product and service information
• Handle inbound customer inquiries promptly and professionally
• Generate leads and schedule timely follow-ups to support conversion
• Maintain accurate and updated customer records and call logs
• Support overall business growth through consistent and effective communication

Skills Required:

• Strong communication and interpersonal skills for effective customer interaction
• Basic computer knowledge with proficiency in data entry
• Ability to persuade customers and build lasting relationships
• Organized approach to maintaining call records and follow-up schedules

Special Requirements:

• Fluency in Hindi and Marathi is mandatory
• Positive attitude with a strong customer-focused approach
• Prior experience in telecalling or customer service will be preferred
• This position is open to female candidates only