Job Description

Company Profile:

A reputed organization in the agriculture manufacturing industry, known for operational excellence and a people-first work culture. The company is committed to building strong customer relationships and delivering consistent value across its dealer and distributor network.

Position Overview:

The Customer Relationship Manager will be responsible for managing customer records, coordinating with sales teams, and ensuring timely resolution of customer concerns. The role plays a key part in maintaining high levels of customer satisfaction and retention by leveraging CRM tools and data insights to support business operations effectively.

Qualifications:

• Any Graduate
• Fresher or 1 to 2 years of experience in CRM, customer coordination, or sales support functions

Key Responsibilities:

• Manage and maintain accurate customer records and interaction histories within the CRM system
• Coordinate with sales teams to track leads, inquiries, and ensure timely customer follow-ups
• Resolve customer concerns promptly and maintain consistent, professional communication throughout
• Generate CRM reports and analyze customer data to identify trends and improve retention and satisfaction
• Support sales and operations teams with data management and customer coordination tasks

Skills Required:

• Good communication and interpersonal skills with a customer-centric approach
• Strong working knowledge of Tally (mandatory)
• Proficiency in MS Excel and data management for reporting and analysis
• Effective customer relationship and cross-functional coordination skills

Special Requirements:

• Proficiency in Tally is mandatory — candidates without Tally knowledge will not be considered
• Prior experience in CRM, customer coordination, or sales support functions is preferred
• Must be comfortable managing multiple client interactions simultaneously with accuracy and responsiveness