Delivery Manager

Job Description

Company Profile

SR Primes is a fast-growing staffing and recruitment solutions company based in Pune. We specialize in connecting top-tier talent with leading organizations across various industries. Our team is driven by a passion for excellence, and we are expanding rapidly to meet the growing demand for high-quality delivery and operations management.

Position Overview

We are looking for a results-oriented and experienced Delivery Manager to oversee end-to-end delivery of staffing and recruitment projects. The Delivery Manager will be responsible for managing a team of recruiters and coordinators, ensuring timely fulfilment of client requirements, and maintaining high standards of service delivery. The ideal candidate will have strong leadership skills, a deep understanding of recruitment operations, and the ability to manage multiple client accounts simultaneously.

Key Responsibilities

• Lead and manage a team of recruiters and delivery coordinators to meet client hiring targets
• Own end-to-end delivery of recruitment mandates across multiple client accounts
• Define and monitor delivery SLAs, TAT (turnaround time), and quality metrics
• Coordinate with clients regularly to understand hiring requirements and provide updates on delivery progress
• Develop and implement recruitment strategies to improve efficiency and quality of candidate pipeline
• Conduct daily/weekly team reviews, set targets, and drive accountability
• Manage escalations and resolve bottlenecks in the recruitment and delivery process
• Collaborate with the sales and business development team for seamless onboarding of new clients
• Track and report key delivery metrics and prepare MIS reports for management review
• Continuously identify process improvement opportunities and implement best practices

Skills Required

• Strong leadership and people management skills
• Excellent understanding of end-to-end recruitment lifecycle
• Ability to handle multiple client accounts and delivery timelines simultaneously
• Strong communication and stakeholder management skills
• Proficiency in ATS tools, Excel/Google Sheets, and recruitment platforms
• Analytical mindset with ability to work with data and metrics
• Problem-solving attitude and ability to work under pressure

Special Requirements

• Candidates with prior experience in a staffing or recruitment firm preferred
• Must be comfortable working in a high-growth, target-driven environment
• Strong interpersonal skills and ability to manage and motivate teams
• Willingness to travel locally for client meetings if required