Service Advisor – Front Office

Job Description

Company Profile:

A leading automobile dealership group offering sales and services across multiple vehicle brands, including cars and motorcycles. The organization is committed to building innovation through mobility, sustainability through values, and inspiration through legacy.

Position Overview:

The Service Advisor – Front Office will be the primary point of contact between customers and the workshop, responsible for ensuring a smooth, transparent, and professional service experience. The role involves accurately capturing customer requirements, coordinating with the workshop team, and ensuring timely, quality-driven vehicle delivery in line with OEM standards.

Qualifications:

• Diploma / ITI / Degree in Automobile, Mechanical Engineering, or related field preferred
• 2–5 years of experience as a Service Advisor in an automobile dealership or workshop preferred

Key Responsibilities:

• Welcome customers, understand their concerns, and conduct a joint vehicle walk-around to record existing damages and service needs
• Prepare accurate job cards and cost estimates (labour, parts, taxes), and obtain customer approval before proceeding with work
• Work closely with technicians and other teams to ensure jobs move smoothly, parts are available on time, and issues are quickly flagged
• Keep customers updated on repair status, additional work, or delays, and secure approvals through proper channels
• Ensure quality-checked, completed vehicles are delivered professionally with proper documentation, following OEM service standards throughout

Skills Required:

• Strong interpersonal skills to understand customer complaints and communicate clearly throughout the service journey
• Good understanding of periodic maintenance and general repairs, with the ability to translate complaints into accurate job-card concerns
• Ability to prepare cost estimates, explain them to customers, and handle objections effectively
• Strong follow-up skills to coordinate with the workshop and other departments for timely job completion
• Proficiency in automotive DMS/service software and MS Office to manage documentation and multiple vehicles efficiently under pressure

Special Requirements:

• Customer-first attitude with professional appearance and communication
• Strong attention to detail and ethical, transparent communication
• Ability to handle difficult customers calmly and professionally
• Sound coordination skills to work closely with technicians and other departments for smooth job flow
• Willingness to work at the Hadapsar location as assigned